Support center

How can we help you?

Get the support you need to succeed on Nellie. Find answers to common questions or get in touch with our team.

Getting started
New to Nellie? Learn the basics of creating content and building your audience.
Creator resources
Tips, best practices, and resources to help you succeed as a food creator.
Safety & guidelines
Learn about our community guidelines and how to stay safe on the platform.

Frequently asked questions

Quick answers to the most common questions we receive

How do I start monetizing my recipes?

After creating your creator account, you can set up subscription tiers and mark content as pay-per-view. Our creator onboarding will guide you through the entire process.

What percentage does Nellie take from creator earnings?

Creators keep 85% of all earnings from subscriptions and pay-per-view content. Our 15% platform fee covers hosting, payment processing, and platform maintenance.

How often do creators get paid?

We process payouts weekly directly to your bank account or PayPal. There's a 7-day processing period for new accounts for security purposes.

Can I cancel my subscription anytime?

Yes, you can cancel any creator subscription at any time from your account settings. You'll continue to have access until the end of your current billing period.

What file formats are supported for recipe uploads?

We support JPG, PNG, and WebP for images (max 10MB each), and MP4 for videos (up to 2GB with Cloudflare Stream). All media is automatically optimized and videos are delivered via adaptive streaming for the best viewing experience.

How do I report inappropriate content?

Use the report button on any piece of content, or contact our safety team directly. We take all reports seriously and typically respond within 24 hours.

Get in touch

Can't find what you're looking for? Send us a message and we'll get back to you.

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Community guidelines

Our guidelines help create a positive, safe environment for all food lovers and creators

What we encourage
  • Authentic, original recipe content
  • Respectful interaction with creators and community
  • Constructive feedback and cooking tips
  • Sharing your culinary knowledge and expertise
  • Supporting your favorite creators
What's not allowed
  • Harassment, bullying, or hate speech
  • Sharing copyrighted content without permission
  • Spam, misleading content, or fake recipes
  • Inappropriate or adult content
  • Attempting to bypass creator paywall systems

Safety center

Your safety and privacy are our top priorities

Report content

See something that violates our guidelines? Report it and we'll review it promptly.

Block users

Control your experience by blocking users who make you uncomfortable.

Emergency contact

For urgent safety concerns, contact our safety team immediately.

Contact safety team

Support response

We aim to respond to all support requests as quickly as possible